{"id":2231,"date":"2015-10-25T08:00:28","date_gmt":"2015-10-25T12:00:28","guid":{"rendered":"https:\/\/www.stg.openenglish.com\/blog\/es\/?p=2231"},"modified":"2024-03-25T18:10:38","modified_gmt":"2024-03-25T22:10:38","slug":"english-customer-service","status":"publish","type":"post","link":"https:\/\/www.stg.openenglish.com\/blog\/es\/english-customer-service\/","title":{"rendered":"Useful English customer service vocabulary"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">What do you do when your internet connection stops, or you have a problem with your online bank account? Calling customer service in a foreign language can be stressful, but using these helpful tips will make your call much more relaxing and effective.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s begin with some simple vocabulary. When you have a problem, you can call a customer service representative. This person is a \u201cservice rep\u201d or simply a \u201crep.\u201d Your service rep will help you fix your problems. It is OK to complain about a problem, but it is always a good idea to be polite and respectful to your service rep.<\/span><\/p>\n<p><strong>Your rep will begin the conversation by asking how they can help you. Here are some examples:<\/strong><\/p>\n<p><i><span style=\"font-weight: 400;\">How can I help you? \u00a0(\u00bfC\u00f3mo puedo ayudarlo?)<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">What can I help you with today? (\u00bfEn qu\u00e9 puedo ayudarlo hoy?)<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">What seems to be the problem? (\u00bfQu\u00e9 problema est\u00e1 teniendo?)<\/span><\/i><\/p>\n\r\n\t\t<div id=\"cp_popup_id_10149\" class=\"cp-popup-container cp-popup-live-wrap cp_style_10149 cp-module-inline cpro-open \" data-style=\"cp_style_10149\" data-module-type=\"inline\" data-class-id=\"10149\" data-styleslug=\"in-content-top-700x400-banner\">\r\n\r\n\t\t\t\r\n\t\t\t<div class=\"cp-popup-wrapper cp-manual cp-popup-inline  \"  >\r\n\t\t\t\t<div class=\"cp-popup  cpro-animate-container \">\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t<input type='hidden' class='panel-settings' data-style_id= '10149' data-section='configure' value='{&quot;show_for_logged_in&quot;:&quot;1&quot;,&quot;hide_on_device&quot;:&quot;&quot;}' ><input type='hidden' class='panel-rulesets' data-style_id= '10149' data-section='configure' value='[]' ><style id='cp_popup_style_10149' type='text\/css'>.cp_style_10149 .cp-popup-content {font-family:Verdana;font-style:Normal;font-weight:Normal;}.cp_style_10149 .cp-popup-content{ border-style:none;border-color:#e1e1e1;border-width:1px 1px 1px 1px;border-radius:3px 3px 3px 3px;mobile-breakpoint:767;}.cp_style_10149 #panel-1-10149 .cp-target:hover { }.cp_style_10149 #panel-1-10149 { }.cp_style_10149 .cp-popup-content { width:700px;height:300px;background-color:#fff;}@media ( max-width: 767px ) {.cp_style_10149 .cp-popup-content{ border-style:none;border-color:#e1e1e1;border-width:1px 1px 1px 1px;border-radius:3px 3px 3px 3px;mobile-breakpoint:767;}.cp_style_10149 #panel-1-10149 .cp-target:hover { }.cp_style_10149 #panel-1-10149 { }.cp_style_10149 .cp-popup-content { width:320px;height:137px;background-color:#fff;}}.cp_style_10149 .cp-popup .cpro-form .cp-form-input-field{ font-family:inherit;font-style:inherit;font-weight:inherit;text-transform:none;font-size:13px;letter-spacing:0;text-align:left;color:#666;background-color:#fff;border-style:solid;border-width:1px 1px 1px 1px;border-radius:1px 1px 1px 1px;border-color:#bbb;active-border-color:#666;padding:0px 10px 0px 10px;}.cp_style_10149 #form_field-10149 .cp-target:hover { }.cp_style_10149 #form_field-10149 placeholder { color:#666;}.cp_style_10149 .cp-popup .cpro-form .cp-form-input-field input[type='radio'], .cp_style_10149 .cp-popup .cpro-form .cp-form-input-field input[type='checkbox'] {color:#666;background-color:#fff;}.cp_style_10149 .cp-popup .cpro-form .cp-form-input-field:focus {border-color: #666;}.cp_style_10149 .cp-popup .cpro-form .cp-form-input-field::-webkit-input-placeholder {color:#666;}.cp_style_10149 .cp-popup .cpro-form .cp-form-input-field::-moz-placeholder  {color:#666;}.cp_style_10149 .cp-popup .cpro-form .pika-lendar table tbody button:hover { background :#666;}.cp_style_10149 .cp-popup .cpro-form .pika-lendar table tbody .is-selected .pika-button { background :#666;box-shadow : inset 0 1px 3px #666;}.cp_style_10149 #form_field-10149 { }@media ( max-width: 767px ) {.cp_style_10149 .cp-popup .cpro-form .cp-form-input-field{ font-family:inherit;font-style:inherit;font-weight:inherit;text-transform:none;font-size:6px;letter-spacing:0;text-align:left;color:#666;background-color:#fff;border-style:solid;border-width:1px 1px 1px 1px;border-radius:1px 1px 1px 1px;border-color:#bbb;active-border-color:#666;padding:0px 0px 0px 0px;}.cp_style_10149 #form_field-10149 .cp-target:hover { }.cp_style_10149 #form_field-10149 placeholder { color:#666;}.cp_style_10149 .cp-popup .cpro-form .cp-form-input-field input[type='radio'], .cp_style_10149 .cp-popup .cpro-form .cp-form-input-field input[type='checkbox'] {color:#666;background-color:#fff;}.cp_style_10149 .cp-popup .cpro-form .cp-form-input-field:focus {border-color: #666;}.cp_style_10149 .cp-popup .cpro-form .cp-form-input-field::-webkit-input-placeholder {color:#666;}.cp_style_10149 .cp-popup .cpro-form .cp-form-input-field::-moz-placeholder  {color:#666;}.cp_style_10149 .cp-popup .cpro-form .pika-lendar table tbody button:hover { background :#666;}.cp_style_10149 .cp-popup .cpro-form .pika-lendar table tbody .is-selected .pika-button { background :#666;box-shadow : inset 0 1px 3px #666;}.cp_style_10149 #form_field-10149 { }}.cp_style_10149 #cp_image-1-10149 .cp-target { width:700px;height:300px;}.cp_style_10149 #cp_image-1-10149 .cp-target:hover { }.cp_style_10149 #cp_image-1-10149 .cp-target { border-style:none;}.cp_style_10149 #cp_image-1-10149 .cp-target ~ .cp-field-shadow { border-style:none;}.cp_style_10149 #cp_image-1-10149 .cp-target { border-color:#757575;}.cp_style_10149 #cp_image-1-10149 .cp-target ~ .cp-field-shadow { border-color:#757575;}.cp_style_10149 #cp_image-1-10149 .cp-target { border-width:1px 1px 1px 1px;}.cp_style_10149 #cp_image-1-10149 .cp-target ~ .cp-field-shadow { border-width:1px 1px 1px 1px;}.cp_style_10149 #cp_image-1-10149 .cp-target { border-radius:0px 0px 0px 0px;}.cp_style_10149 #cp_image-1-10149 .cp-target ~ .cp-field-shadow { border-radius:0px 0px 0px 0px;}.cp_style_10149 #cp_image-1-10149 .cp-target > .cp-close-link { border-radius:0px 0px 0px 0px;}.cp_style_10149 #cp_image-1-10149 .cp-target > .cp-close-image { border-radius:0px 0px 0px 0px;}.cp_style_10149 #cp_image-1-10149 .cp-target { }.cp_style_10149 #cp_image-1-10149 .cp-target ~ .cp-field-shadow { }.cp_style_10149 #cp_image-1-10149 .cp-rotate-wrap{ transform:rotate( 0deg);}.cp_style_10149 #cp_image-1-10149 .cp-target:hover { }.cp_style_10149 #cp_image-1-10149 .cp-target:hover ~ .cp-field-shadow { }.cp_style_10149 #cp_image-1-10149 { left: 0px;top: 0px;z-index:2;}@media ( max-width: 767px ) {.cp_style_10149 #cp_image-1-10149 .cp-target { width:320px;height:137px;}.cp_style_10149 #cp_image-1-10149 .cp-target:hover { }.cp_style_10149 #cp_image-1-10149 .cp-target { border-style:none;}.cp_style_10149 #cp_image-1-10149 .cp-target ~ .cp-field-shadow { border-style:none;}.cp_style_10149 #cp_image-1-10149 .cp-target { border-color:#757575;}.cp_style_10149 #cp_image-1-10149 .cp-target ~ .cp-field-shadow { border-color:#757575;}.cp_style_10149 #cp_image-1-10149 .cp-target { border-width:1px 1px 1px 1px;}.cp_style_10149 #cp_image-1-10149 .cp-target ~ .cp-field-shadow { border-width:1px 1px 1px 1px;}.cp_style_10149 #cp_image-1-10149 .cp-target { border-radius:0px 0px 0px 0px;}.cp_style_10149 #cp_image-1-10149 .cp-target ~ .cp-field-shadow { border-radius:0px 0px 0px 0px;}.cp_style_10149 #cp_image-1-10149 .cp-target > .cp-close-link { border-radius:0px 0px 0px 0px;}.cp_style_10149 #cp_image-1-10149 .cp-target > .cp-close-image { border-radius:0px 0px 0px 0px;}.cp_style_10149 #cp_image-1-10149 .cp-target { }.cp_style_10149 #cp_image-1-10149 .cp-target ~ .cp-field-shadow { }.cp_style_10149 #cp_image-1-10149 .cp-rotate-wrap{ transform:rotate( 0deg);}.cp_style_10149 #cp_image-1-10149 .cp-target:hover { }.cp_style_10149 #cp_image-1-10149 .cp-target:hover ~ .cp-field-shadow { }.cp_style_10149 #cp_image-1-10149 { left: 0px;top: 0px;z-index:2;}}@media ( max-width: 767px ) {.cp_style_10149 .cp-invisible-on-mobile {display: none !important;}}<\/style>\r\n\t\t\t\t\t<div class=\"cp-popup-content cpro-active-step  cp-inline    cp-middle  cp-panel-1\"   data-overlay-click =\"1\" data-title=\"OE Adult Latam In-Content Curso Banner 700\u00d7300\" data-module-type=\"inline\"  data-step=\"1\"  data-width=\"700\" data-mobile-width=\"320\" data-height=\"300\" data-mobile-height=\"137\" data-mobile-break-pt=\"767\" data-popup-position=\"middle\" data-mobile-responsive=\"yes\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t<div class=\"cpro-form-container\">                             \r\n\t\t\t\t\t\t<div id=\"cp_image-1-10149\" class=\"cp-field-html-data   cpro_count_conversion oealt-cursobnr cp-none cp-image-ratio\" data-type=\"cp_image\"  data-action=\"goto_url\" data-step=\"1\" data-redirect=\"https:\/\/www.openenglish.com\/curso\/?utm_source=organic&#038;utm_medium=blog.openenglish.com&#038;utm_campaign=ALL-20220824-generic-curso_funnel-content_banner700x400-Adult-track1&#038;utm_term=\" data-redirect-target=\"_self\"   >\r\n\t<div class=\"cp-rotate-wrap\">\r\n\t\t<div class=\"cp-image-main\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"300\" data-cp-src=\"https:\/\/www.stg.openenglish.com\/blog\/es\/wp-content\/uploads\/sites\/2\/2022\/10\/Curso-de-Ingles-Blog-Banner-v001.jpg\" class=\"cp-img-lazy cp-target cp-field-element cp-image\" name=\"cp_image-1\" alt=\"Curso de Ingles Blog Banner v001\" src=\"\">\r\n\t\t\t<div class=\"cp-field-shadow\"><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t<\/div>\r\n<\/div>\t\t\t\t\t\t\t<\/div>              \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div><!-- .cp-popup-content -->\r\n\t\t\t\t\t\t      \r\n\t\t<input type=\"hidden\" name=\"param[date]\" value=\"May 6, 2026\" \/>\r\n\t\t<input type='text' class='cpro-hp-field' name='cpro_hp_field_10149' value=''>\r\n\t\t<input type=\"hidden\" name=\"action\" value=\"cp_v2_notify_admin\" \/>\r\n\t\t<input type=\"hidden\" name=\"style_id\" value=\"10149\" \/>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- .cp-popup-wrapper -->\r\n\t\t\t\r\n\t\t\t\t\t<\/div><!-- Modal popup container -->\r\n\t\t\t\n<hr \/>\n<p><strong>Now is the time to talk about your problem. You can state your complaint in different ways:<\/strong><\/p>\n<p><i><span style=\"font-weight: 400;\">Yes, I\u2019d like to complain about\u2026 (S\u00ed, quisiera quejarme de\u2026)<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">I am having a problem with\u2026 (Estoy teniendo problemas con\u2026)<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">My bank account\/internet\/electricity is not working (not functioning). (Mi cuenta bancaria\/internet\/electricidad no est\u00e1 funcionando)<\/span><\/i><\/p>\n<hr \/>\n<p><strong>Usually, the service rep will apologize for the problem. Then, they will ask questions about your problem. Here are some examples.<\/strong><\/p>\n<p><i><span style=\"font-weight: 400;\">What happened exactly? (\u00bfQu\u00e9 sucedi\u00f3 exactamente?)<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">When did you lose your internet connection? (\u00bfCu\u00e1ndo perdi\u00f3 su conexi\u00f3n a Internet?)<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Have you tried reading the instructions? (\u00bfHa intentado leer las instrucciones?)<\/span><\/i><\/p>\n\r\n\t\t<div id=\"cp_popup_id_10153\" class=\"cp-popup-container cp-popup-live-wrap cp_style_10153 cp-module-inline cpro-open \" data-style=\"cp_style_10153\" data-module-type=\"inline\" data-class-id=\"10153\" data-styleslug=\"in-content-middle-700x400-banner\">\r\n\r\n\t\t\t\r\n\t\t\t<div class=\"cp-popup-wrapper cp-manual cp-popup-inline  \"  >\r\n\t\t\t\t<div class=\"cp-popup  cpro-animate-container \">\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t<input type='hidden' class='panel-settings' data-style_id= '10153' data-section='configure' value='{&quot;show_for_logged_in&quot;:&quot;1&quot;,&quot;hide_on_device&quot;:&quot;&quot;}' ><input type='hidden' class='panel-rulesets' data-style_id= '10153' data-section='configure' value='[]' ><style id='cp_popup_style_10153' type='text\/css'>.cp_style_10153 .cp-popup-content {font-family:Verdana;font-style:Normal;font-weight:Normal;}.cp_style_10153 .cp-popup-content{ border-style:none;border-color:#e1e1e1;border-width:1px 1px 1px 1px;border-radius:3px 3px 3px 3px;mobile-breakpoint:767;}.cp_style_10153 #panel-1-10153 .cp-target:hover { }.cp_style_10153 #panel-1-10153 { }.cp_style_10153 .cp-popup-content { width:700px;height:300px;background-color:#fff;}@media ( max-width: 767px ) {.cp_style_10153 .cp-popup-content{ border-style:none;border-color:#e1e1e1;border-width:1px 1px 1px 1px;border-radius:3px 3px 3px 3px;mobile-breakpoint:767;}.cp_style_10153 #panel-1-10153 .cp-target:hover { }.cp_style_10153 #panel-1-10153 { }.cp_style_10153 .cp-popup-content { width:320px;height:137px;background-color:#fff;}}.cp_style_10153 .cp-popup .cpro-form .cp-form-input-field{ font-family:inherit;font-style:inherit;font-weight:inherit;text-transform:none;font-size:13px;letter-spacing:0;text-align:left;color:#666;background-color:#fff;border-style:solid;border-width:1px 1px 1px 1px;border-radius:1px 1px 1px 1px;border-color:#bbb;active-border-color:#666;padding:0px 10px 0px 10px;}.cp_style_10153 #form_field-10153 .cp-target:hover { }.cp_style_10153 #form_field-10153 placeholder { color:#666;}.cp_style_10153 .cp-popup .cpro-form .cp-form-input-field input[type='radio'], .cp_style_10153 .cp-popup .cpro-form .cp-form-input-field input[type='checkbox'] {color:#666;background-color:#fff;}.cp_style_10153 .cp-popup .cpro-form .cp-form-input-field:focus {border-color: #666;}.cp_style_10153 .cp-popup .cpro-form .cp-form-input-field::-webkit-input-placeholder {color:#666;}.cp_style_10153 .cp-popup .cpro-form .cp-form-input-field::-moz-placeholder  {color:#666;}.cp_style_10153 .cp-popup .cpro-form .pika-lendar table tbody button:hover { background :#666;}.cp_style_10153 .cp-popup .cpro-form .pika-lendar table tbody .is-selected .pika-button { background :#666;box-shadow : inset 0 1px 3px #666;}.cp_style_10153 #form_field-10153 { }@media ( max-width: 767px ) {.cp_style_10153 .cp-popup .cpro-form .cp-form-input-field{ font-family:inherit;font-style:inherit;font-weight:inherit;text-transform:none;font-size:6px;letter-spacing:0;text-align:left;color:#666;background-color:#fff;border-style:solid;border-width:1px 1px 1px 1px;border-radius:1px 1px 1px 1px;border-color:#bbb;active-border-color:#666;padding:0px 10px 0px 10px;}.cp_style_10153 #form_field-10153 .cp-target:hover { }.cp_style_10153 #form_field-10153 placeholder { color:#666;}.cp_style_10153 .cp-popup .cpro-form .cp-form-input-field input[type='radio'], .cp_style_10153 .cp-popup .cpro-form .cp-form-input-field input[type='checkbox'] {color:#666;background-color:#fff;}.cp_style_10153 .cp-popup .cpro-form .cp-form-input-field:focus {border-color: #666;}.cp_style_10153 .cp-popup .cpro-form .cp-form-input-field::-webkit-input-placeholder {color:#666;}.cp_style_10153 .cp-popup .cpro-form .cp-form-input-field::-moz-placeholder  {color:#666;}.cp_style_10153 .cp-popup .cpro-form .pika-lendar table tbody button:hover { background :#666;}.cp_style_10153 .cp-popup .cpro-form .pika-lendar table tbody .is-selected .pika-button { background :#666;box-shadow : inset 0 1px 3px #666;}.cp_style_10153 #form_field-10153 { }}.cp_style_10153 #cp_image-1-10153 .cp-target { width:700px;height:300px;}.cp_style_10153 #cp_image-1-10153 .cp-target:hover { }.cp_style_10153 #cp_image-1-10153 .cp-target { border-style:none;}.cp_style_10153 #cp_image-1-10153 .cp-target ~ .cp-field-shadow { border-style:none;}.cp_style_10153 #cp_image-1-10153 .cp-target { border-color:#757575;}.cp_style_10153 #cp_image-1-10153 .cp-target ~ .cp-field-shadow { border-color:#757575;}.cp_style_10153 #cp_image-1-10153 .cp-target { border-width:1px 1px 1px 1px;}.cp_style_10153 #cp_image-1-10153 .cp-target ~ .cp-field-shadow { border-width:1px 1px 1px 1px;}.cp_style_10153 #cp_image-1-10153 .cp-target { border-radius:0px 0px 0px 0px;}.cp_style_10153 #cp_image-1-10153 .cp-target ~ .cp-field-shadow { border-radius:0px 0px 0px 0px;}.cp_style_10153 #cp_image-1-10153 .cp-target > .cp-close-link { border-radius:0px 0px 0px 0px;}.cp_style_10153 #cp_image-1-10153 .cp-target > .cp-close-image { border-radius:0px 0px 0px 0px;}.cp_style_10153 #cp_image-1-10153 .cp-target { }.cp_style_10153 #cp_image-1-10153 .cp-target ~ .cp-field-shadow { }.cp_style_10153 #cp_image-1-10153 .cp-rotate-wrap{ transform:rotate( 0deg);}.cp_style_10153 #cp_image-1-10153 .cp-target:hover { }.cp_style_10153 #cp_image-1-10153 .cp-target:hover ~ .cp-field-shadow { }.cp_style_10153 #cp_image-1-10153 { left: 0px;top: 0px;z-index:2;}@media ( max-width: 767px ) {.cp_style_10153 #cp_image-1-10153 .cp-target { width:320px;height:137px;}.cp_style_10153 #cp_image-1-10153 .cp-target:hover { }.cp_style_10153 #cp_image-1-10153 .cp-target { border-style:none;}.cp_style_10153 #cp_image-1-10153 .cp-target ~ .cp-field-shadow { border-style:none;}.cp_style_10153 #cp_image-1-10153 .cp-target { border-color:#757575;}.cp_style_10153 #cp_image-1-10153 .cp-target ~ .cp-field-shadow { border-color:#757575;}.cp_style_10153 #cp_image-1-10153 .cp-target { border-width:1px 1px 1px 1px;}.cp_style_10153 #cp_image-1-10153 .cp-target ~ .cp-field-shadow { border-width:1px 1px 1px 1px;}.cp_style_10153 #cp_image-1-10153 .cp-target { border-radius:0px 0px 0px 0px;}.cp_style_10153 #cp_image-1-10153 .cp-target ~ .cp-field-shadow { border-radius:0px 0px 0px 0px;}.cp_style_10153 #cp_image-1-10153 .cp-target > .cp-close-link { border-radius:0px 0px 0px 0px;}.cp_style_10153 #cp_image-1-10153 .cp-target > .cp-close-image { border-radius:0px 0px 0px 0px;}.cp_style_10153 #cp_image-1-10153 .cp-target { }.cp_style_10153 #cp_image-1-10153 .cp-target ~ .cp-field-shadow { }.cp_style_10153 #cp_image-1-10153 .cp-rotate-wrap{ transform:rotate( 0deg);}.cp_style_10153 #cp_image-1-10153 .cp-target:hover { }.cp_style_10153 #cp_image-1-10153 .cp-target:hover ~ .cp-field-shadow { }.cp_style_10153 #cp_image-1-10153 { left: 0px;top: 0px;z-index:2;}}@media ( max-width: 767px ) {.cp_style_10153 .cp-invisible-on-mobile {display: none !important;}}<\/style>\r\n\t\t\t\t\t<div class=\"cp-popup-content cpro-active-step  cp-inline    cp-middle  cp-panel-1\"   data-overlay-click =\"1\" data-title=\"OE Adult Latam In-Content Test Banner 700\u00d7300\" data-module-type=\"inline\"  data-step=\"1\"  data-width=\"700\" data-mobile-width=\"320\" data-height=\"300\" data-mobile-height=\"137\" data-mobile-break-pt=\"767\" data-popup-position=\"middle\" data-mobile-responsive=\"yes\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t<div class=\"cpro-form-container\">                             \r\n\t\t\t\t\t\t<div id=\"cp_image-1-10153\" class=\"cp-field-html-data   cpro_count_conversion oealt-testbnr cp-none cp-image-ratio\" data-type=\"cp_image\"  data-action=\"goto_url\" data-step=\"1\" data-redirect=\"https:\/\/www.openenglish.com\/test-de-ingles\/?utm_source=organic&#038;utm_medium=blog.openenglish.com&#038;utm_campaign=ALL-20220825-generic-leveling_test_funnel-content_banner700x400-Adult-track1&#038;utm_term=\" data-redirect-target=\"_self\"   >\r\n\t<div class=\"cp-rotate-wrap\">\r\n\t\t<div class=\"cp-image-main\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"300\" data-cp-src=\"https:\/\/www.stg.openenglish.com\/blog\/es\/wp-content\/uploads\/sites\/2\/2022\/08\/Test-de-Ingles-Blog-Banner-v001.jpg\" class=\"cp-img-lazy cp-target cp-field-element cp-image\" name=\"cp_image-1\" alt=\"Test de Ingles Blog Banner v001\" src=\"\">\r\n\t\t\t<div class=\"cp-field-shadow\"><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t<\/div>\r\n<\/div>\t\t\t\t\t\t\t<\/div>              \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div><!-- .cp-popup-content -->\r\n\t\t\t\t\t\t      \r\n\t\t<input type=\"hidden\" name=\"param[date]\" value=\"May 6, 2026\" \/>\r\n\t\t<input type='text' class='cpro-hp-field' name='cpro_hp_field_10153' value=''>\r\n\t\t<input type=\"hidden\" name=\"action\" value=\"cp_v2_notify_admin\" \/>\r\n\t\t<input type=\"hidden\" name=\"style_id\" value=\"10153\" \/>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- .cp-popup-wrapper -->\r\n\t\t\t\r\n\t\t\t\t\t<\/div><!-- Modal popup container -->\r\n\t\t\t\n<hr \/>\n<p><strong>After answering your questions, the service rep will try to fix the problem. If you decide that their solution is not acceptable, you can ask to speak to another person with more power. You can say:<\/strong><\/p>\n<p><i><span style=\"font-weight: 400;\">Is there someone else I can speak to? \u00bfHay alguien m\u00e1s con quien pueda hablar?<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">May I speak to your supervisor? (\u00bfPodr\u00eda hablar con su supervisor\/a?)<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">I would like to speak to the person in charge, please. Me gustar\u00eda hablar con la persona a cargo.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">These useful phrases will help you communicate politely and effectively when calling a customer service hotline. For more assistance, learn these common vocabulary words for customer service complaints. <\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>ENGLISH<\/b><\/td>\n<td><b>SPANISH<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">shipment<\/span><\/td>\n<td><span style=\"font-weight: 400;\">env\u00edo<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">package<\/span><\/td>\n<td><span style=\"font-weight: 400;\">paquete<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">power<\/span><\/td>\n<td><span style=\"font-weight: 400;\">poder<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">connection<\/span><\/td>\n<td><span style=\"font-weight: 400;\">conexi\u00f3n<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">signal<\/span><\/td>\n<td><span style=\"font-weight: 400;\">se\u00f1al<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">late<\/span><\/td>\n<td><span style=\"font-weight: 400;\">late<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">to arrive<\/span><\/td>\n<td><span style=\"font-weight: 400;\">llegar<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">delay<\/span><\/td>\n<td><span style=\"font-weight: 400;\">demora<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">bank account<\/span><\/td>\n<td><span style=\"font-weight: 400;\">cuenta bancaria<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">overdraft<\/span><\/td>\n<td><span style=\"font-weight: 400;\">sobregiro<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">broken<\/span><\/td>\n<td><span style=\"font-weight: 400;\">broken<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">missing<\/span><\/td>\n<td><span style=\"font-weight: 400;\">desaparecidos<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">service technician<\/span><\/td>\n<td><span style=\"font-weight: 400;\">t\u00e9cnico de servicio<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">to install<\/span><\/td>\n<td><span style=\"font-weight: 400;\">instalar<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">to repair<\/span><\/td>\n<td><span style=\"font-weight: 400;\">reparar<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Not an Open English student yet? <\/b><a href=\"https:\/\/www.openenglish.com\/en\/get-started\"><b>Sign up today<\/b><\/a><b>!<\/b><\/p>\n<p><b>Learn more useful phrases for complaining and talking on the phone on our online platform!<\/b><\/p>\n\r\n\t\t<div id=\"cp_popup_id_10158\" class=\"cp-popup-container cp-popup-live-wrap cp_style_10158 cp-module-inline cpro-open \" data-style=\"cp_style_10158\" data-module-type=\"inline\" data-class-id=\"10158\" data-styleslug=\"in-content-bottom-700x400-banner\">\r\n\r\n\t\t\t\r\n\t\t\t<div class=\"cp-popup-wrapper cp-manual cp-popup-inline  \"  >\r\n\t\t\t\t<div class=\"cp-popup  cpro-animate-container \">\r\n\r\n\t\t\t\t\t\r\n\t\t\t\t<input type='hidden' class='panel-settings' data-style_id= '10158' data-section='configure' value='{&quot;show_for_logged_in&quot;:&quot;1&quot;,&quot;hide_on_device&quot;:&quot;&quot;}' ><input type='hidden' class='panel-rulesets' data-style_id= '10158' data-section='configure' value='[]' ><style id='cp_popup_style_10158' type='text\/css'>.cp_style_10158 .cp-popup-content {font-family:Verdana;font-style:Normal;font-weight:Normal;}.cp_style_10158 .cp-popup-content{ border-style:none;border-color:#e1e1e1;border-width:1px 1px 1px 1px;border-radius:5px 5px 5px 5px;mobile-breakpoint:767;}.cp_style_10158 #panel-1-10158 .cp-target:hover { }.cp_style_10158 #panel-1-10158 { }.cp_style_10158 .cp-popup-content { width:700px;height:300px;background-color:rgba(255,255,255,0.01);background-blend-mode: overlay;background-repeat :no-repeat;background-position :center;background-size :cover;}@media ( max-width: 767px ) {.cp_style_10158 .cp-popup-content{ 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1px;border-color:#bbb;active-border-color:#666;padding:0px 0px 0px 0px;}.cp_style_10158 #form_field-10158 .cp-target:hover { }.cp_style_10158 #form_field-10158 placeholder { color:#666;}.cp_style_10158 .cp-popup .cpro-form .cp-form-input-field input[type='radio'], .cp_style_10158 .cp-popup .cpro-form .cp-form-input-field input[type='checkbox'] {color:#666;background-color:#fff;}.cp_style_10158 .cp-popup .cpro-form .cp-form-input-field:focus {border-color: #666;}.cp_style_10158 .cp-popup .cpro-form .cp-form-input-field::-webkit-input-placeholder {color:#666;}.cp_style_10158 .cp-popup .cpro-form .cp-form-input-field::-moz-placeholder  {color:#666;}.cp_style_10158 .cp-popup .cpro-form .pika-lendar table tbody button:hover { background :#666;}.cp_style_10158 .cp-popup .cpro-form .pika-lendar table tbody .is-selected .pika-button { background :#666;box-shadow : inset 0 1px 3px #666;}.cp_style_10158 #form_field-10158 { }}.cp_style_10158 #cp_button-1-10158 .cp-target { font-family:inherit;font-style:Bold;font-weight:Bold;font-size:14px;letter-spacing:0px;text-align:center;color:#ffffff;background:#ff8800;width:207px;height:38px;padding:0px 15px 0px 15px;}.cp_style_10158 #cp_button-1-10158 .cp-target:hover { color:#ffffff;background:#ffbb00;}.cp_style_10158 #cp_button-1-10158 .cp-target { border-style:none;}.cp_style_10158 #cp_button-1-10158 .cp-target ~ .cp-field-shadow { border-style:none;}.cp_style_10158 #cp_button-1-10158 .cp-target { border-color:#757575;}.cp_style_10158 #cp_button-1-10158 .cp-target ~ .cp-field-shadow { border-color:#757575;}.cp_style_10158 #cp_button-1-10158 .cp-target { border-width:1px 1px 1px 1px;}.cp_style_10158 #cp_button-1-10158 .cp-target ~ .cp-field-shadow { border-width:1px 1px 1px 1px;}.cp_style_10158 #cp_button-1-10158 .cp-target { border-radius:5px 5px 5px 5px;}.cp_style_10158 #cp_button-1-10158 .cp-target ~ .cp-field-shadow { border-radius:5px 5px 5px 5px;}.cp_style_10158 #cp_button-1-10158 .cp-target > .cp-close-link { border-radius:5px 5px 5px 5px;}.cp_style_10158 #cp_button-1-10158 .cp-target > .cp-close-image { border-radius:5px 5px 5px 5px;}.cp_style_10158 #cp_button-1-10158 .cp-target { }.cp_style_10158 #cp_button-1-10158 .cp-target ~ .cp-field-shadow { }.cp_style_10158 #cp_button-1-10158 .cp-rotate-wrap{ transform:rotate( 0deg);}.cp_style_10158 #cp_button-1-10158 .cp-target:hover { }.cp_style_10158 #cp_button-1-10158 .cp-target:hover ~ .cp-field-shadow { }.cp_style_10158 #cp_button-1-10158 { left: 393.5px;top: 237px;z-index:3;}@media ( max-width: 767px ) {.cp_style_10158 #cp_button-1-10158 .cp-target { font-family:inherit;font-style:Bold;font-weight:Bold;font-size:6px;letter-spacing:0px;text-align:center;color:#ffffff;background:#ff8800;width:93px;height:17px;padding:0px 15px 0px 15px;}.cp_style_10158 #cp_button-1-10158 .cp-target:hover { color:#ffffff;background:#ffbb00;}.cp_style_10158 #cp_button-1-10158 .cp-target { border-style:none;}.cp_style_10158 #cp_button-1-10158 .cp-target ~ .cp-field-shadow { border-style:none;}.cp_style_10158 #cp_button-1-10158 .cp-target { border-color:#757575;}.cp_style_10158 #cp_button-1-10158 .cp-target ~ .cp-field-shadow { border-color:#757575;}.cp_style_10158 #cp_button-1-10158 .cp-target { border-width:1px 1px 1px 1px;}.cp_style_10158 #cp_button-1-10158 .cp-target ~ .cp-field-shadow { border-width:1px 1px 1px 1px;}.cp_style_10158 #cp_button-1-10158 .cp-target { border-radius:5px 5px 5px 5px;}.cp_style_10158 #cp_button-1-10158 .cp-target ~ .cp-field-shadow { border-radius:5px 5px 5px 5px;}.cp_style_10158 #cp_button-1-10158 .cp-target > .cp-close-link { border-radius:5px 5px 5px 5px;}.cp_style_10158 #cp_button-1-10158 .cp-target > .cp-close-image { border-radius:5px 5px 5px 5px;}.cp_style_10158 #cp_button-1-10158 .cp-target { }.cp_style_10158 #cp_button-1-10158 .cp-target ~ .cp-field-shadow { }.cp_style_10158 #cp_button-1-10158 .cp-rotate-wrap{ transform:rotate( 0deg);}.cp_style_10158 #cp_button-1-10158 .cp-target:hover { }.cp_style_10158 #cp_button-1-10158 .cp-target:hover ~ .cp-field-shadow { }.cp_style_10158 #cp_button-1-10158 { left: 177px;top: 111px;z-index:3;}}@media ( max-width: 767px ) {.cp_style_10158 .cp-invisible-on-mobile {display: none !important;}}<\/style>\r\n\t\t\t\t\t<div class=\"cp-popup-content cpro-active-step cp-img-lazy cp-bg-lazy cp-inline    cp-middle  cp-panel-1\"  data-cp-src=\"[&quot;16425|https:\/\/www.stg.openenglish.com\/blog\/es\/wp-content\/uploads\/sites\/2\/2025\/02\/MOAC-448-Design-In-content-Promo-700_300-v2.jpg|full&quot;,&quot;16425|https:\/\/www.stg.openenglish.com\/blog\/es\/wp-content\/uploads\/sites\/2\/2025\/02\/MOAC-448-Design-In-content-Promo-700_300-v2.jpg|full&quot;]\" data-overlay-click =\"1\" data-title=\"OE Adult Latam In-Content Promo Banner 700\u00d7300\" data-module-type=\"inline\"  data-step=\"1\"  data-width=\"700\" data-mobile-width=\"320\" data-height=\"300\" data-mobile-height=\"137\" data-mobile-break-pt=\"767\" data-popup-position=\"middle\" data-mobile-responsive=\"yes\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t<div class=\"cpro-form-container\">                             \r\n\t\t\t\t\t\t<div id=\"cp_button-1-10158\" class=\"cp-field-html-data   cpro_count_conversion cp-none\" data-type=\"cp_button\"   data-action=\"goto_url\" data-step=\"1\"   data-redirect=\"https:\/\/www.openenglish.com\/promociones\/?utm_source=organic&#038;utm_medium=blog&#038;utm_campaign=blog-Banner_In-Content_Promo-adult&#038;utm_term=Oferta-Especial_02052025\" data-redirect-target=\"_self\"    >\r\n\t<div class=\"cp-rotate-wrap\"><button type=\"button\" class=\" cp-target cp-field-element cp-button cp-button-field\"  data-success-message=\"Thank You for Subscribing!\" data-get-param=\"false\">\u00a1Quiero mi oferta!<\/button>\r\n\t<div class=\"cp-btn-tooltip\"><\/div>\r\n<\/div><\/div>\t\t\t\t\t\t\t<\/div>              \r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/div><!-- .cp-popup-content -->\r\n\t\t\t\t\t\t      \r\n\t\t<input type=\"hidden\" name=\"param[date]\" value=\"May 6, 2026\" \/>\r\n\t\t<input type='text' class='cpro-hp-field' name='cpro_hp_field_10158' value=''>\r\n\t\t<input type=\"hidden\" name=\"action\" value=\"cp_v2_notify_admin\" \/>\r\n\t\t<input type=\"hidden\" name=\"style_id\" value=\"10158\" \/>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div><!-- .cp-popup-wrapper -->\r\n\t\t\t\r\n\t\t\t\t\t<\/div><!-- Modal popup container -->\r\n\t\t\t\n<p>&nbsp;<\/p>\n<div data-tf-live=\"01HSCKYWBKJK9DKH2B4JM99YTK\"><\/div>\n<p><script src=\"\/\/embed.typeform.com\/next\/embed.js\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What do you do when your internet connection stops, or you have a problem with your online bank account? Calling customer service in a foreign language can be stressful, but using these helpful tips will make your call much more relaxing and effective. Let\u2019s begin with some simple vocabulary. When you have a problem, you [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":2238,"comment_status":"open","ping_status":"open","sticky":false,"template":"post-2021.php","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[126],"tags":[],"class_list":["post-2231","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vocabulario"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>English for customer service - English for customer care | Open English<\/title>\n<meta name=\"description\" content=\"Learn helpful vocabulary and phrases for effective customer service calls. 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